excelerate... bad sellors

[jdmdc2131]

i did business with him before...def a cool dude and always looked out for me...sometimes theyr a bit pricey but u gotta remember he owns a shop and has to pay his employees...bills...ect.....but if u dont like it u have the choice not to buy....imo

[hazerd69]

well i know he has to pay rent for the shop never said that they didnt know what they were doing just saying trying to make $2400 for an order not an install is way over the top i would under stand maybe $100 or $200 thats good buisnes

[crzycivic93]

ouch.

[firstwhitesi]

i thought they mainly delt with euros. i always see audi's and vw's out there.

[B16eg6]

I will never deal with Josh ever again.

He fucked me a few times when it came to parts and warranties.

I bought a set of HID Bi-xenons back in the day and his main thing was lifetime warranty on the ballasts as well as the bulbs. 2 months later my bulb turned pink and the ballast would always turn off. So i brought it to him and he said ok i do not have the parts in stock, i will order them for you. Fast forward 2 months and he kept handing me the same line of BS. Never got my lights and cut my losses.

It is what it is but i have heard both positive and negatives about that place.

[RLA_EJ1]

Fuck XLR8 they charge double on everything anyway

[RLA_EJ1]

i thought they mainly delt with euros. i always see audi's and vw's out there.

Yea I think thats the only thing theyre good at I never seen a honda parked there exept when Josh had the SI coupe

[realjdm]

They do alot of Acura tl parts

[hybrid24]

no he used to have a accord with a turbo kit years back ... was mainly hondas but i do see euros outside nowadays

[Excelerate]

It's encouraging to see some people have had good experiences with us. There are a number of different claims in this thread so I'll do my best to address them.

The OP ordered 2 sets of t-bolt clamps based on what the customer asked for. Neither of them fit according to him. There are only 2 sizes in the Vibrant catalog: one was too large and one was too small. The information given to us was incorrect and we ordered parts based on the customer's incorrect information. I'm not sure how I can correct that.

Also, no one is obligated to buy from us. If you think our pricing is high then don't purchase it. Most of our pricing is based off our website, which is competitive with internet pricing. You will always be able to find a cheaper price for a part, especially on ebay. A person hiding in their mother's basement selling parts obviously has less overhead than we do. There will always be a difference between purchasing locally and online because a local customer costs a business more. However, if you found a lower price let us know and we will see what we can work out. If we can do better we will try to.

We try to take care of all our customers. If you have a problem and you want to be reasonable we will work it out. We typically do not have any issues with customers; it's very rare. If you feel slighted in some way and want to resolve it please give me a call at 203-483-6100 and we can discuss some options.

[LS/Vtec]

It's encouraging to see some people have had good experiences with us. There are a number of different claims in this thread so I'll do my best to address them.

The OP ordered 2 sets of t-bolt clamps based on what the customer asked for. Neither of them fit according to him. There are only 2 sizes in the Vibrant catalog: one was too large and one was too small. The information given to us was incorrect and we ordered parts based on the customer's incorrect information. I'm not sure how I can correct that.

Also, no one is obligated to buy from us. If you think our pricing is high then don't purchase it. Most of our pricing is based off our website, which is competitive with internet pricing. You will always be able to find a cheaper price for a part, especially on ebay. A person hiding in their mother's basement selling parts obviously has less overhead than we do. There will always be a difference between purchasing locally and online because a local customer costs a business more. However, if you found a lower price let us know and we will see what we can work out. If we can do better we will try to.

We try to take care of all our customers. If you have a problem and you want to be reasonable we will work it out. We typically do not have any issues with customers; it's very rare. If you feel slighted in some way and want to resolve it please give me a call at 203-483-6100 and we can discuss some options.

Is it true you made a mistake on the price for the jumper harness? Then refused service to this customer (who wasn't even the one who bought the jumper harness)?

[Excelerate]

Is it true you made a mistake on the price for the jumper harness? Then refused service to this customer (who wasn't even the one who bought the jumper harness)?

The customer had called in earlier and I told him $125 for the harness. When the customer arrived my sales rep told him the price of an alternate brand, which we didn't have here, which was $100. However, my sales rep gave him the Boomslang harness, which was $125. I was returning from lunch as the customer was leaving so I told my rep to explain to the customer before he left that he needed to ask for the difference. The customer had already left our parking lot so we called and left a voice message. It was my sales reps fault for billing out the wrong item but that had nothing to do with the clamps. I told the customer the correct price earlier and that we had it in stock. It's fine. Lesson learned on that one.

The customer ordered a second set of t-bolt clamps after the first set we had here did not fit. He specifically told us to order a set of t-bolt clamps based on what he asked. So now we had ordered two more set of clamps for the customer based on his information. He returned to say they didn't fit and he wanted a refund. I told him that he could not receive a refund since we had ordered the parts for him. We specially ordered those 2 clamp sets for him based on his information. He was not denied service because of the harness (although it was him and his friend who had bought the harness). He was denied a return because it was a special order. On the bottom of the invoice it specifies no returns on special orders. However, if he wanted to exchange them it would have been fine but he wanted a refund. We paid $10 to ship the clamps to us for him. Do the math. A clamp set is $15; we are making a few dollars at most and after shipping costs we lost our margin. We were just trying to service the customer. We already had sold him one set based on his info and he didn't want it; now we had to order a new set and then he wanted to return that. How long can the process go on?

[LS/Vtec]

Well thats his own fault for not knowing what he needed. The way he made it seem is that you guys refused him service until his friend paid the $25 differ that you guys made a mistake on. In my opinion it was your sales reps fault for giving him the wrong price and you guys should take the loss on it.

[Excelerate]

Well thats his own fault for not knowing what he needed. The way he made it seem is that you guys refused him service until his friend paid the $25 differ that you guys made a mistake on. In my opinion it was your sales reps fault for giving him the wrong price and you guys should take the loss on it.

We did take the loss. The customer never came back with the harness to exchange it for the one he paid for; he got the more expensive part for the lesser price. And he never came back with the additional money. It was my rep's fault; we tried to correct it before the customer left. I'm not worried about that because it's irrelevant.

[93supercoupe]

well what was the information given to you about the clamps?